I'm making a call center simio model. The 7 types of calls are generated at sources and then move down a path to a server. This server represents a queue that is formed at the call center. After the queue server the calls are transferred to 1 of 7 desks (which are represented by a server) where a call agent is working.
How do I make it so the calls do not go to one of the server desks until a desk becomes available. As it currently stands the calls go right through the queue server and build up at some desks even if there are free desks available.
I'm making a call center simio model. The 7 types of calls are generated at sources and then move down a path to a server. This server represents a queue that is formed at the call center. After the queue server the calls are transferred to 1 of 7 desks (which are represented by a server) where a call agent is working. How do I make it so the calls do not go to one of the server desks until a desk becomes available. As it currently stands the calls go right through the queue server and build up at some desks even if there are free desks available.