wwang7f Posted March 28, 2018 Posted March 28, 2018 Hello, I am trying to move premium customers who have been waiting for more than 2 minutes to be ahead of regular customers in the queue. Can someone please help me? Thank you. Walter ScenarioB.spfx
CWatson Posted March 28, 2018 Posted March 28, 2018 There is a SimBit (see Support ribbon, Sample SimBit Solutions) named 'RemoveFromAllocationQueue' that uses a execute step/additional process to determine if the entity has waited for 5 minutes and if so, will remove it from the queue and have it exit. You could use a similar concept, except change the delay time to 2 minutes and instead of removing it from the queue, reassigning the priority (or first determining if it is a premium customer and then resetting the priority of the entity in the queue. You have the option of removing/inserting back into the queue if you need to have it do any other tasks as well.
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