wwang7f Posted March 28, 2018 Share Posted March 28, 2018 Hello, I am trying to move premium customers who have been waiting for more than 2 minutes to be ahead of regular customers in the queue. Can someone please help me? Thank you. Walter ScenarioB.spfx Link to comment Share on other sites More sharing options...
CWatson Posted March 28, 2018 Share Posted March 28, 2018 There is a SimBit (see Support ribbon, Sample SimBit Solutions) named 'RemoveFromAllocationQueue' that uses a execute step/additional process to determine if the entity has waited for 5 minutes and if so, will remove it from the queue and have it exit. You could use a similar concept, except change the delay time to 2 minutes and instead of removing it from the queue, reassigning the priority (or first determining if it is a premium customer and then resetting the priority of the entity in the queue. You have the option of removing/inserting back into the queue if you need to have it do any other tasks as well. Link to comment Share on other sites More sharing options...
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